Its conditions of sale

This is a web of online sales, but if you prefer your order by phone or if you have any query about us, shipments and rates, call us: (+34) 696 598 389 and we will attend to you personally.

If you do not find what you are looking for in our online shop, don't hesitate to contact us either through phone (+34) 696 598 389, by sending us an e-mail to almost sure you what we can get, because we work with all brands, but you can still that this product is not what we have risen to the Web because we review and we customize each one of them, to correspond to the photo that you see.



The material sold by Cloud Music Store has a warranty period of two years, as laid down by EU law of 11 September 2003 in its law 23/2003 of Warranty in the sale of consumer goods,Although are excluded from this warranty the damage, breakages and/or malfunction of those articles and products which have been subjected to misuse or abuse, or that by its form of use have been subjected to excessive loads of work: Drumsticks broken by beating strong and repetitively against a metal ring, dishes cracked after being severely beaten in the edge, covers of drawers flamingos sunken by putting weight on top...

We recommend that when you receive your order review thoroughly the packing box and write them down in the guard of delivery of the agency of transportation any anomaly, deformity, blow or break that you see in the box. The claim deadline established by the transport agencies is 24 hours from receipt of order. After this time limit is not possible to make any claim for incidents in the transport. This within 24 hours it refers exclusively to the transportation claims, does not affect the legal warranty term of two years.

Remember that the shipments are always secured against any loss or damage within the first 24 hours from the receipt of the goods.



When you place an order, it is importantly you've left us at least an e-mail and a phone contact to get in that process this purchase.

In general, if the amount of your purchase exceeds the 125 euros we'll send your order FREE OF CHARGE. If your order is less than 125 euros, the expenses of shipment would be paid from your account. We will look for the cheapest option for you.

Do not charge any type of expense of handling and we attend to all orders without minimum amount.

The delivery times in working days for all the areas to which we currently shipments and the cost of shipping for each particular area. If your country does not appear in this listing, please contact us. In some countries or areas may have additional costs of customs or local taxes.



We propose you Paypal the safest method and extended or by bank transfer.

If you don't have Paypal account, and you want to do a bank transfer, the formalize your order we will contact you with our bank details. By security issues did not include in this section. When you sign your purchase and choose this option you will see the data.

If you want to make another payment method, please contact us.


As a buyer you have the right to return the material although this in perfect condition within 14 calendar days from the receipt of your order.

The only thing we ask is:

* That the material is in perfect condition, and of course, if you use.

* That we bounce back in the original packaging. Including the inner wrappings.

* There are some articles that as you will understand, once open do not support callbacks as is the case of books, dvds, cables, whistles, ... 

* We can rejoice that the reason for your return; we understand that you can give the following cases:

  • Because you do not like or is not what you expected.
  • Because the order is doubled.
  • The product is incorrect.
  • The product is defective.

* That you indicate that you request:

  • Return of the money.
  •  Change by another product. 
  • Replace by another peer without the problems that you find.


The cost of shipping, both outbound and return shall be borne charged to you.



  • The stock of the products shown in our website corresponds to the availability of articles that we have, in some cases the delivery times may be delayed in function of the supplier or country of origin of the instrument. We will inform you personally at all times.
  • We cannot guarantee the stock in the manufactured instruments by hand or by the Luthier that we work, are exclusive products and are not produced in series.
  • The products with the seal of guarantee Cloud Music Store correspond to instruments manufactured in Spain.
  • In the children's instruments, we only work with vendors and products that have passed the controls and inspections with European regulations TUV or ISO. We have little to do with products that guarantee without even to the detriment to our business because we know there are things more cheaply in the market.



As always, if you have any doubt you may have in the buying process don't hesitate to contact us at the telephone number +34 696 598 389 or by email to: